FAQ
Frequently asked questions
What our solutions change in practice for your revenue and your daily work. Short answers, with sourced studies where they exist.
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Ask my question →Through three measurable levers: capturing more inquiries (website, visibility in AI tools), responding faster (chatbot, email, phone) and freeing up time (automations, prospecting). Each category on this page details the available studies and their limitations. Before any figures, we measure your current situation (inquiry volume, time spent): without this baseline, a promise of gains is worthless. The free ROI tool on this site provides a first estimate.
An AI automation studio for small and medium-sized businesses, based in Wrocław (Poland), serving France first, then the EU. We design, install and maintain websites, AI chatbots, AI visibility (GEO) services, email assistants, an AI phone receptionist, automated prospecting and custom automations.
With a free discovery call through the contact form. We scope your need, then you receive a priced proposal.
Indicative prices (excluding VAT) are shown on each service page. A tailored quote is prepared after scoping.
Phoenixia is established in the European Union. How personal data is processed is detailed in the website's privacy policy.
It turns visits into customer enquiries, and speed is a measured lever: 53% of mobile visitors leave a page that takes more than 3 seconds to load (Google, 2016). Gaining 0.1 second of load time lifts conversion by 8.4% in retail and 10.1% in travel (Google / Deloitte, 2020, 37 brands). These studies cover large brands: the order of magnitude for a small business may differ.
Discover the service : Website creation →
Sources : Google / DoubleClick, 2016 · Google / Deloitte, Milliseconds Make Millions, 2020
2 weeks maximum, after the mock-up is approved and your content is received.
Yes: translated pages, language tags, titles and descriptions set up for basic search engine optimisation. To also be cited by AI assistants, the GEO service completes the setup.
Hosting, domain name, maintenance, updates and support, with no commitment and cancellable at any time. A one-time payment option with no subscription also exists.
Three mechanisms, with figures. 1. Stop losing the visitor in a hurry: companies that contact a lead within an hour are nearly 7 times as likely to qualify it as those that wait even an hour longer (Harvard Business Review, 2011); a chatbot answers at any hour. 2. Remove doubts before purchase: in a randomised trial on a large e-commerce platform, a pre-sale chatbot raised sales by 16.3% and conversion by 21.7% (Fang et al., 2025). 3. Pass on qualified enquiries to your inbox or CRM instead of letting the visitor leave. These results come from large platforms: yours depend on your traffic and your frequent questions.
Discover the service : AI chatbot for your website →
Sources : Harvard Business Review, The Short Life of Online Sales Leads, 2011 · Fang et al., Generative AI and Sales Productivity, 2025
It answers 24/7, in the visitor's language, the repetitive questions (hours, prices, lead times) and frees your team for the conversations that matter. On the support side, a study of 5,179 agents shows an AI assistant raises the number of issues resolved per hour by 14% (Brynjolfsson, Li and Raymond, Quarterly Journal of Economics, 2025). Note: that assistant helps human agents; it is not a standalone chatbot.
Discover the service : AI chatbot for your website →
Sources : Brynjolfsson, Li, Raymond, Generative AI at Work, 2025
It is trained on your content and set up not to invent what it doesn't know. When a question goes beyond its scope, it collects the visitor's contact details and passes the request on to you. We then review the conversations to improve its answers.
On your own data: number of conversations, qualified enquiries passed on, most frequent questions. For an order of magnitude before you start, use the ROI estimate tool on this site.
Chatbot delivered in 1 week maximum after we receive your content. The package offer has no commitment and can be cancelled at any time. Prices are on the service page.
SEO aims to rank you in a list of Google links. GEO aims for ChatGPT, Gemini, Claude or Perplexity to understand, cite and recommend you in their answers. The two complement each other: a clear, well-structured site serves both.
In France, 48% of people already use generative AI and 28% prefer it to search engines to look things up (Arcep / Crédoc, 2026). When an AI summary appears in Google, users click a link in 8% of visits, versus 15% without one (Pew Research Center, 2025). In 2024 Gartner predicted a 25% drop in search engine volume by 2026 in favour of AI assistants. If AI doesn't cite you, your competitors take your place.
Discover the service : AI Visibility (GEO) →
Sources : Arcep / Crédoc, Baromètre du numérique 2026 · Pew Research Center, 2025 · Gartner, 2024
No, nobody can: AI engines don't publish their rules and their answers vary from day to day. We measure your visibility first, apply the fixes, then rerun the same queries at 30 and 60 days to document the difference.
The Express tests 20 queries across 3 AI engines and proposes 5 priority actions. The Full audit tests 40 queries across 4 AI engines, measures your share of voice against competitors and delivers a 90-day action plan. Prices are on the service page.
Not necessarily. The audit identifies what is blocking you: AI crawler access, page structure, structured data, consistency of your online profiles. It then tells you whether targeted fixes are enough or a rebuild is needed.
Time saved on a task that consumes a lot of it: an office worker spends on average 28% of their week managing email (McKinsey Global Institute, 2012). The assistant sorts, drafts and follows up, so less time in the inbox and clients who get a response faster, which matters: contacting a prospect within the hour multiplies by nearly 7 the chances of qualifying them (Harvard Business Review, 2011). The 28% figure dates from 2012 and applies to office workers: the actual gain depends on your email volume, which we measure before quoting.
Sources : McKinsey Global Institute, The social economy, 2012 · Harvard Business Review, The Short Life of Online Sales Leads, 2011
You choose its level of autonomy: drafts that you approve before sending, or automatic sending limited to simple cases you have approved. We recommend starting with drafts, then expanding once you trust the responses.
It answers when you cannot: an unanswered call is an inquiry that may go to a competitor. It qualifies the request, takes the message and transfers urgent matters to the right person. Two sourced benchmarks: contacting a prospect within the hour multiplies by nearly 7 the chances of qualifying them (Harvard Business Review, 2011), and generative AI could deliver a productivity gain of 30 to 45% of current customer service function costs (McKinsey, 2023, estimate at global scale). No official study quantifies the missed-call rate of an SME: we measure yours before quoting.
Sources : Harvard Business Review, The Short Life of Online Sales Leads, 2011 · McKinsey, The economic potential of generative AI, 2023
It handles routine requests (information, message taking, qualification) and hands over to a person as soon as a request falls outside the scope or becomes urgent. It replaces neither advice nor negotiation: above all, it prevents calls from going unanswered.
By freeing up sales time: salespeople devote only 28% of their week to selling, with the rest going to administration and data entry (Salesforce, 2023, survey of sales professionals). The automation identifies prospects, personalizes first messages, follows up at the right time and keeps your CRM up to date; you keep the conversations. It does not guarantee a set number of appointments: the result depends on your offer and your target, and prospecting must comply with GDPR.
Time recovered from repetitive tasks (data entry, follow-ups, reports, transfers between tools). McKinsey estimates that generative AI and current technologies have the potential to automate activities that take up 60 to 70% of employees' time (2023): this is theoretical potential, not a guaranteed gain. The actual gain depends on your processes: we measure the hours involved before quoting, and the free ROI tool on this site provides a first estimate.
Sources : McKinsey, The economic potential of generative AI, 2023
Those that are repetitive, frequent and based on clear rules: data entry, follow-ups, reports, document sorting, synchronization between your tools. Rare tasks or those requiring judgment are poor candidates. Start with a single process, measure the time saved, then expand.